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Learn how qualitative design research can help the insurance industry better understand and meet the needs of homeowners in the age of climate change

Climate change has been on our collective radar for decades. But only in recent years has it come to be seen as an existential threat— not only to our planet and the people who live on it, but more specifically to the insurance industry.

How can the insurance industry use customer research to meet the needs of the moment and deliver a more human, compassionate, experience to homeowners facing the risks of climate change?

During this webinar we ...

• Discuss how qualitative design research can help drive innovation and design in insurance
• Share deep customer insights from our own qualitative research study into how homeowners are responding to and grappling with climate change
• Learn about design strategies and innovative customer experience opportunities for how the insurance industry can better support homeowners through climate change

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