--- title: Adopting new mindsets in insurance description: In this presentation deck, Josh Levine exolores why adapting a new mindset can deliver differentiating employee and customer experiences in insurance image: https://go.cakeandarrow.com/hubfs/Frameworks_Hero%201200x600-1.jpg --- [![ca-logo](https://go.cakeandarrow.com/hs-fs/hubfs/ca-logo.png?width=1200&height=160&name=ca-logo.png)](https://cakeandarrow.com/) [![ca-logo](https://go.cakeandarrow.com/hs-fs/hubfs/ca-logo.png?width=150&height=20&name=ca-logo.png "ca-logo")](https://www.cakeandarrow.com) # Adopt a new mindset to delight, deliver value to, serve your customer #### Changing the way we think in insurance can change the way customers experience insurance What it means to truly differentiate through CX, the mindset required to achieve it, and some of the ways we’ve used our user-centered design process to create breakthrough customer and employee experiences. ###### Fill out the form to download the deck   ## Subscribe to our monthly newsletter The Slice, Cake & Arrow's monthly newsletter, delivers smart takes and trends from the intersection of UX and insurance fresh to your inbox.   [Subscribe to The Slice](https://go.cakeandarrow.com/subscribe-to-our-newsletter) #### GENERAL INQUIRIES [info@cakeandarrow.com](mailto:info@cakeandarrow.com) #### NEW BUSINESS [newbiz@cakeandarrow.com](mailto:newbiz@cakeandarrow.com)  #### PRESS & MEDIA [press@cakeandarrow.com](mailto:press@cakeandarrow.com)    212-598-2800 121 East 24th Street, 3rd Floor New York, NY 10010 [![CA-Logo-NoCircle-White](https://go.cakeandarrow.com/hubfs/CA-Logo-NoCircle-White.svg)](https://cakeandarrow.com/) © 2026 Cake & Arrow