Redefine Insurance for a New Generation of Customers
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The Future of Customer Experience in 2019
As the decade comes to a close, the insurance industry’s race toward digital and customer centricity is speeding up. But in 2019, being digital and being customer centric are already table stakes in most consumers’ minds. The insurance company of the future must offer more than good technology and a seamless customer experience. Indeed, much more. The winners in insurance will be those who fundamentally redefine what insurance is and does for a new generation of customers. Learn what we believe are the five trends that will redefine insurance in the decade to come.