7 predictions of what will define the Customer Experience in 2018
Predicting the future remains an ever-alluring new year activity, one which emboldens us as technologists, futurists, designers, and all manner of strategists to push to the outer limits of reason, where we can imagine what might come to pass in the endlessly expanding universe brought forth by our technology. Such predictions are less about what is probable and more about white might be possible–given the capacity of our technology, the tendencies of human behavior–for good and for ill–and the will of the human spirit. Download the guide to read our predictions–some more possible than probable–about what the biggest trends in Customer Experience will be in 2018.
